Effective Date: 30 November 2024
Last Updated: 30 November 2024
At Graphi Mind, we aim to ensure your satisfaction with our creative services. This Return and Refund Policy outlines the conditions under which refunds or revisions may be requested.
Scope of Policy
This policy applies to all services provided by Graphi Mind, including graphic design, video editing, and related creative solutions.
Refund Eligibility
Refunds are considered under the following conditions:
- If the project has not been initiated after payment.
- If deliverables are not provided as per the agreed specifications in the contract.
- If technical errors occur due to negligence on our part.
Refund requests must be submitted within 7 days of project delivery.
Non-Refundable Services
The following cases are not eligible for refunds:
- Custom designs or deliverables that have been approved by the client.
- Services completed and delivered as per the agreed-upon project scope.
- Revisions or additional work outside the original agreement.
Revisions Policy
We prioritize client satisfaction and offer:
- [Insert Number] free revisions per project to ensure alignment with your expectations.
- Additional revisions beyond this may incur extra charges, as outlined in the contract.
Refund Process
To request a refund:
- Email us at support@graphimind.com with your project details and reason for the request.
- Our team will review your request and respond within 5 business days.
- Approved refunds will be processed via the original payment method within 7-10 business days.
Rejection of Refund Requests
Refund requests may be declined if:
- The dissatisfaction is due to changes in your preferences after work completion.
- The request is made beyond the 7-day window.
- Deliverables were misused or modified by third parties after delivery.
Changes to This Policy
Graphi Mind reserves the right to update this Return and Refund Policy. Any changes will be posted on our website and communicated to clients if necessary.
Contact Us
If you have questions or need further clarification, contact us:
Email: support@graphimind.com
Phone: +201004168993