What services does Graphi Mind offer?
We specialize in creative services, including graphic design, video editing, motion graphics, brand identity, packaging design, and more. Visit our Services page for a full list.
How can I request a quote for a project?
You can request a quote by filling out the contact form on our website, emailing us directly at support@graphimind.com, or messaging us through our social media channels.
What is your typical turnaround time for projects?
Turnaround times depend on the scope of the project. For example, smaller tasks like social media graphics take 2-5 business days, while larger projects like branding or web design can take 2-4 weeks. We provide an estimated timeline during the consultation phase.
Do you work with clients outside North America and Europe?
Yes, we work with clients worldwide! However, our services are tailored to meet the preferences and standards of North American and European audiences.
Can I make changes to my project after delivery?
Yes, you’re entitled to a certain number of revisions as specified in your project agreement. Additional revisions may incur extra charges.
How does your creative process work?
Our process includes:
- Initial consultation to understand your needs.
- Development of concepts and drafts.
- Presentation of designs for feedback.
- Final delivery after revisions and approval.
Can I provide input or inspiration for my project?
Absolutely! We encourage clients to share ideas, examples, or brand guidelines to help us create a design that aligns with their vision.
Do you offer custom designs?
Yes, all our designs are 100% custom and tailored to meet your unique requirements.
What file formats will I receive for my designs?
We provide deliverables in standard formats such as JPEG, PNG, PDF, and editable source files (e.g., AI, PSD) based on your needs.
Can you help me update or redesign an existing design?
Yes, we can enhance or redesign your existing branding, graphics, or other materials.
What payment methods do you accept?
We accept payments via credit/debit cards, PayPal, and bank transfers. Details will be shared during the project agreement stage.
Do you require a deposit to start a project?
Yes, we typically require a 50% deposit upfront, with the remaining balance due upon project completion.
Are there additional costs for revisions?
The first 3 revisions are free. Beyond that, extra revisions are charged at agreed rate.
Can I get a refund if I’m not satisfied with the final result?
Refunds are available under certain conditions, as outlined in our Return and Refund Policy.
How do I communicate with your team during the project?
You can communicate with us via email, WhatsApp, or video conferencing. Regular updates will be provided at each stage of the project.
Do you sign non-disclosure agreements (NDAs)?
Yes, we’re happy to sign an NDA if required to ensure the confidentiality of your project.
Can I use your designs for commercial purposes?
Yes, once the project is finalized and paid for, you’ll receive full usage rights for commercial purposes.
What happens if I need to cancel a project?
You can cancel a project, but cancellation terms, including refunds, are governed by our Terms and Conditions.